Koodo SIM card not working on 3 different mobile phones.

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  • Updated 3 weeks ago
Yesterday I bought a Koodo prepaid SIM card and I put it into my freeuse phone which I used with many other SIM cards and networks. It says not registered on the network. There is signal and when I search for networks it only finds CAN Rogers and it says that this SIM card cannot register on that network. I checked the IMEI numbers on yours website and it is fine. I tried the sam card on another 2 telephones and still the same problem: it gets the signal but can only find CAN Rogers network. I called the helpdesk and after an hour someone finally answered. They checked the IMEI and it was fine, then they checked everything else and could not find the reason. After the call I tried the same SIM card on another two different mobile phones with the same failure. I have the feeling that they want me to buy one of their phones so tomorrow I go back and request a full refund of my money.
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David

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Posted 3 weeks ago

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David, Mobile Master

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What is a 'freeuse phone', and what other phone models did you try? It sounds like they are all trying to connect to Roger's 2G network.

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David

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Unlocked phones. Samsung and Blackberry. Checked their IMEI on Koodo website and they are fine. never had a problem with any of them and with any network. With my Fido SIM card I can see and access Fido network. The problem is definitely not with the phones.
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David, Mobile Master

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Fido is Roger's baby brand.
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srlawren

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Which Samsung and Blackberry?  If they are old enough or from another region, they may be connecting to Rogers' 2G GSM network rather than the 3G UMTS when using your Fido SIM card--if that's the case, they would not work with any provider in Canada other than Rogers, Fido, and Chatr.  

Could you check your model on https://www.willmyphonework.net?  It tends to be quite accurate for compatibility.  If Koodo's tool is the same that Public Mobile uses (and I'm guessing it might well be), it can be horribly inaccurate and produce many false positives.
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Allan, Mobile Master

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You activated your prepaid sim at the following link, right?
https://activateprepaid.koodomobile.com