koodo scam my minutes when I received call

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  • Updated 1 year ago
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Scammed by koodo
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Denny Char

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  • scammed

Posted 1 year ago

  • 1
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Goran, Mobile Master

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Could you give more details please? Including where you were when receiving calls, what kind of plan you have, etc?
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Denny Char

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I'm in Quebec I received call front ontario, I buy booster add on for call
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Timo Tuokkola, Mobile Master

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Unless your plan specifically says "unlimited incoming calls", both incoming and outgoing calls will use your minutes. This is not a scam, and it's the same for every provider in North America.
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Denny Char

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I have prepaid plans and I buy booster add on for call
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Denny Char

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I see
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Nadim Khimani

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Please State plan you're on as well as where you were receiving this call.
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Bernard, Official Rep

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Danny has posted here before about the same "concern". Has a prepaid plan and believes minutes went missing?

@Danny, you contacted us on Facebook, we did the best to explain, not sure if there is anything else we can solve here.
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Denny Char

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But is the second time that I have problem with my minutes in kood what happen in koodo,need I pay for incoming call now is crazy idea
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Allan, Mobile Master

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With prepaid, unless you have the $35 or $50 base plan then you will use your minutes/have to pay for incoming calls. I don't believe this is anything new.
(Edited)
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Tayeb A, Employee

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Allan's right Denny! You may pick a Base Plan that covers incoming calls such as the $35 Base Plan so that incoming calls will not use your minutes. Any plan below this one will use your Booster's minutes whenever you receive a call.

Hope this clarifies things!
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Bernard, Official Rep

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Sophia, Mobile Master

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It's the way of Canada, Nadim and Denny... When I first moved here I was shocked to hear that too, but it makes sense. In Europe and other places the caller dials a special number to reach a mobile phone and pays extra for that, here it is the mobile subscriber who pays for incoming. It's just a different system :)
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David, Mobile Master

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I agree Sophia! Why should the caller pay a premium because the person called chooses to use a mobile phone? It should be as transparent as any other call.

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