Well I didn't make the purchase I'm actually a koodo employee. As far as I know headphones can be returned as long as they're not worn and within 15 days. I sold a pair of LG tone pros to someone and the decided to return in while I was off. My manager called me swearing and yelling that we aren't allowed to return headphones. Soooo I'm expecting him to freak out when I'm in next and I just wanted to see if something changed in the return policy for headphones that Im not aware of.