Koodo return policy for headphones

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
What is the return policy for headphones? If headphone was purchased within 15 days but I was unhappy with them would I be eligible for a full refund?
Photo of Ali Nakhavoly .

Ali Nakhavoly .

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 89,024 Points 50k badge 2x thumb
Is there any info on the receipt?
Photo of Ali Nakhavoly .

Ali Nakhavoly .

  • 90 Points 75 badge 2x thumb
Well I didn't make the purchase I'm actually a koodo employee. As far as I know headphones can be returned as long as they're not worn and within 15 days. I sold a pair of LG tone pros to someone and the decided to return in while I was off. My manager called me swearing and yelling that we aren't allowed to return headphones. Soooo I'm expecting him to freak out when I'm in next and I just wanted to see if something changed in the return policy for headphones that Im not aware of.
Photo of David

David, Mobile Master

  • 89,014 Points 50k badge 2x thumb
I guess those in-ear headphones might be considered like Swimwear. However, restrictions on returns should be clearly communicated to customers, usually by some form of signage, or by a statement on the receipt.
Photo of Ali Nakhavoly .

Ali Nakhavoly .

  • 90 Points 75 badge 2x thumb
In this I let her know it can't be worn. She was purchasing it as a gift and wasn't sure which of the two models the person wanted. I'm unsure whether or not she opened it or not because after yelling my manager hung up lol so just wanted to make sure the policy is still to be able to return unworn headphones
Photo of Josie

Josie, Employee

  • 3,522 Points 3k badge 2x thumb
Here's the info you're looking for.  Please note that accessories aren't eligible for returns or refunds unless they're defective.
  http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-15-day-money...
(Edited)