Koodo purposely ripping me off?

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I recently moved across the country and I am attending college. As I await my internet services being hooked up I need to use cellular data for research assignments.
Whenever I run out of data I have the option to text back saying "yes" to purchase 100mb of data for $5 or clicking the link to purchase either 300MB for $10 or 1GB for $20. I would like to purchase the 1GB for $20, however the following message pops up EVERY TIME I try; "Your request wasn't completed due to a system error. Try again and please make sure your phone is connected to the Koodo network." Because of this I am forced to purchase the 100MB for $5 so in the long run I am only getting 400MB for $20 rather than 1GB. This is really angering me and I feel as if Koodo is purposely doing this so that I won't get the deal on data, and will in the long run end up spending more.
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Colleen Lowery

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  • frustrated

Posted 1 year ago

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Goran, Mobile Master

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It probably is just a system error. Koodo doesn't have a reason to do this on purpose. Quality control cannot be 100% unfortunately. You can send a private message to Koodo on Facebook asking about to get this issue resolved and perahps what you've purchased at 50/GB price points to be credited to 20/GB due to the times it says that there has been a system error.
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Colleen Lowery

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Perhaps you are right. Thank you for your input! :)
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Jorge M Gonzalez

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It is good to know. I hope it is an innocent mistake, I still have the best concept of Koodo.
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Bernard, Official Rep

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Colleen, you did purchase the 1gb add-on Feb 3rd. Then 300mb again on the 5th. You also have 10gb in your plan. That's a lot of data you are burning through and you will have a large bill this month. Is there no wi-fi alternative that you could leverage? 
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Colleen Lowery

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Unfortunately I won't have access to wifi until this Friday. Luckily that is very soon but as I have mid terms all this week I've been using my data for studying and for research assignments. Of course I can go to a local coffee shop and use the free wifi, however even just using my data to post on this forum cost me $5 (also I am a slave to the convince of using my data at home instead of driving to a wifi spot). A lot of my data also went to using GPS to drive through the Rocky Mountains (AB to BC). I realize it is a lot of data. I did purchase those 2 sets of data top ups but don't know why I can't purchase another $20 1GB top up to get me through until Friday.
Thank you for the quick response though!
Would Koodo ever consider creating a plan with unlimited data?
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Colleen Lowery

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PS sorry for the agressive title, I just assumed it would be likely to draw attention, therefore getting a fast answer!
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Allan, Mobile Master

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The 10GB/month plan is technically considered "Unlimited" as it is very hard to use that much. The problem with unlimited data is that you could create a hotspot and have multiple people all downloading videos lets say at the same time and once you have that with multiple people with an unlimited plan with koodo, it would cause a very big strain on Koodo's systems.
(Edited)
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Bernard, Official Rep

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Would we ever consider unlimited Colleen? Not in the near future but the time will likely come at some point. Technology is not quite there to be able to allow tens of thousands of people watch movies in a relatively small area. Because people will do that. And for now that would simply clog any network and cripple it. But I totally get how in your current situation unlimited access would be helpful.

BTW, there is no way posting anything here would have cost you $5. These pages are extremely light, by design, not a lot of imagery to make sure they consume barely any data. There something else running in the background on your phone if you see that kind of consumption.

Quick tip: next time you need GPS you don't necessarily need to burn through your data. Check this out on how: http://mashable.com/2015/09/16/offline-maps/#TLk15xS3s8q3 

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