I just checked my prepaid self serve and found that what for months has taken sometimes 10 minutes and sometimes not at all, today I was able to get to self serve and access the different functions in seconds. The pages are not as cluttered and by going to the phone services tab you can access mostly what you want. The alternate shaded lines in the usage area improves the readability. Hopefully the speed continues. So kudos to koodo. However, since texting is unlimited and free, most people are more concerned about call and data usage. Therefore hopefully you will go to the next step and isolate those usages as in post paid or something similar, so they can be checked specifically rather than scroll through page after page to see what you are being deducted for. That may be easier said than done, (I'm far far from being a programmer,) since post paid is monthly and prepaid carries on for a year's worth of pages under usage. I bet though you have people that can do it.