Koodo policies which are very customer un-friendly

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1)  50c/min overages.  yikes.  Are you kidding me?

2) prorating your plan when you upgrade:  Are you kidding me?  buried in their FAQ is what happens when you change you plan...  If you have 500 mins, change your plan to unlimited half way through the month, they say you were only allowed 250 mins and charge you "overage" if you talked more than that at 50c/min when you switch over to "unlimited"
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Danny

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Posted 3 years ago

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Timo Tuokkola, Mobile Master

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1) yes, overages are expensive. That's so people switch to an appropriate plan instead of just paying for going over every month.
2) every carrier prorates your plan when you switch. This is why a lot of companies will only let you change plans at the start of the next billing cycle.
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Danny

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Just because everyone is doing it doesn't mean it's not true that it's customer unfriendly.  I've used phones all around the world and have never seen such overages for people that are on a plan or such a crafty way to charge overages for people trying to upgrade.

On the other side of the coin, if the opposite is happening to you - you're going from lots of calls to few (change jobs, circumstances,) you won't get dinged to downgrade mid-month.  Call all you like for the first 2 weeks of the unlimited then downgrade to the 300 mins.
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Dennis, Mobile Master

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Comparing to the rest of the world is like comparing apples to oranges, or Apple to android.

Sadly, this is the wireless environment that has developed in Canada. The incombent's advantages are just too high.
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Danny

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I'm not really comparing, as such, I realize there are a lot of specific issues - high infrastructure costs, biggest country, oligopoly situation.

I'm just saying that these are essentially customer unfriendly policies.
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Dennis, Mobile Master

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Agreed.  That's why the harper government tried to fix this with rules and policies. Unfortunately he was not very successful.

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