Koodo please fix removing add ons

  • 1
  • Idea
  • Updated 12 months ago
  • Planned
Koodo please fix removing add ons it has a remove option but never allows me to remove it and then I get charged 10 dollars for calling your call centre Iit is unfair to charge for a malfunction on your end.
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kirsten

  • 70 Points
  • angrey

Posted 12 months ago

  • 1
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Goran, Mobile Master

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Which add - on are you trying to remove? Does self - serve work otherwise? Have you tried other browsers and clearing cache?

If it won't work you are not supposed to be charged ten dollars. Did you call, expand that it wasn't working and still get charged?
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Bernard, Official Rep

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Is it the phone protection plan you are talking about Kristen? That's the only one need rep assistance at this moment. And of course there is no charge if you can't do it online. Send us a private message on Facebook and we'll help out.