koodo password change

  • 2
  • Question
  • Updated 4 months ago
why is it when you ask for password change that when you click on link it says 'sorry your change request has expired'
and that was in a space of three hours.
this is ridiculous and needs looking at.
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glo

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Posted 4 months ago

  • 2
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Paul Deschamps, Mobile Master

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Do you mean you requested it and then 3 hours later your responded to the email? If so that's for security purposes and it needs to be done right after requesting it.
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glo

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Thats not easy at one time they sent it at 2am in the morning!
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Dennis, Mobile Master

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The change password email should come to you right away.  If it is not clicked on soon, it does expire
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Allan, Mobile Master

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