Koodo offer free data

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  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
I received a text message that stated, "...by offering you a 1 GB monthly data add-on, FREE for 2 months". I accepted it but what they didn't tell you it was 1 GB for 2 months. Funny how the original text stated, "monthly", and now I got charged for the extra usage. Is there any way to get the extra fee waived? 
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David Smekal

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  • scammed

Posted 1 year ago

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Mayumi, Mobile Master

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What plan do you have?  And when did you receive the offer?
Can you take a screenshot and post it (no personal info)? 
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David, Mobile Master

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Had it said: "...by offering you a 1 GB monthly data add-on, FREE for the first 2 months", would you have understood differently?
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Robert, Mobile Master

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Hey David,

Didn't you get a text telling you that you have reached 100% of your data? If not, I'd suggest setting it up next time to avoid those kind of situations.
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Ranjan, Official Rep

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Hi David - the offer is in fact for 1GB/month. You added the feature back in February and only used 324mb during that billing period, but used over 1GB on your last bill - hence the overage charge.