Koodo not responding to any messages

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  • Question
  • Updated 5 months ago
Archived and Closed

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Ok so I'm not sure what's going on but I posted yesterday about a billing issue and I've sent them some privates messages to koodo on Facebook and twitter and I tried to email but the email wouldn't go through...I still have yet to get a single response. The message from yesterday on Facebook was around 2-3pm and soon it'll be closing onto 12 hours, I mean that's literally more than a few hours from their automated response on the Facebook message. Just saying. 
I need Koodo to solve my billing issue or at least figure out where this extra $5 is coming from where it says overage data but i haven't seen an overage data usage on my current and previous bill...
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Joy Chuang

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  • Frustrated and annoyed

Posted 6 months ago

  • 2
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Goran, Mobile Master

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They're a little overloaded now. You're most likely to get a response quicker from FB / Twitter than email. If you absolutely cannot wait, you can always call 611 but I wouldn't worry too much if it takes a few days to get resolved.
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Melanie Villeneuve

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Why are they overloaded?
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Dennis, Mobile Master

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Because they are too cheap to hire more people and believe that most issues can be addressed online or via the community
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Ranjan, Official Rep

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We had a very busy promotional period in September, Melanie. Because of that, a lot of inquiries about those promotions and online orders added to the usual volume of inquiries. Don't mind Dennis, I don't think he's had lunch yet.

Did you have a question we can help you with?
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Dennis, Mobile Master

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I thought things were still busy from last Black Friday
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Bernard, Official Rep

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Dennis hit his funny bone today, but unless you know him it's hard to tell. :-) 

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