koodo not letting me return phone, anyone else have this problem?

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  • Updated 3 years ago
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i know koodo has a 15 day money back guarantee, its my 11th day and the koodo rep told me i can't do this. i talked to customer service and they said i am able too, but since i went over a limit, i will have to pay my bill, fine. but the west dale mall location just won't let me, even though koodo is supposed to. anyone have this issue?
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cristian sousa

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Posted 3 years ago

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Official Response
Hi there, rest assured that the 15 days Money Back Guarantee applies for any dealer -Koodo stores or retail partners. The usage limit will only have an impact on the billing, and only in case of a return, not an exchange. Concerning the dealers mentioned on this post, we are currently looking into this, as we want to make sure this rule is understood and followed properly. Thank you!