Koodo Network

  • 1
  • Question
  • Updated 2 years ago
  • Answered
why does my koodos prepaid phone always ask me to join the koodos network repeatly?
Photo of Shawn Mombourquette

Shawn Mombourquette

  • 486 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What phone do you have?
Photo of Shawn Mombourquette

Shawn Mombourquette

  • 486 Points 250 badge 2x thumb
A Moto E.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Im not 100% sure why this is happening. but you could try calling customer support to see if they can refresh the connection that your phone has to the network. That may or may not help. Just an idea
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Goto settings...more...mobile networks...network selection....choose manual....allow the device to scan.

You'll be presented with a list of networks

Choose koodo or telus

See if that helps
Photo of Shawn Mombourquette

Shawn Mombourquette

  • 486 Points 250 badge 2x thumb
Thanks, I'll see what happens.
Photo of Daniel

Daniel, Employee

  • 5,712 Points 5k badge 2x thumb
Hi Shawn! Are you able to connect to the network? Keep us updated :) 
Photo of Shawn Mombourquette

Shawn Mombourquette

  • 486 Points 250 badge 2x thumb
Well the phone seems to work fine anyways but it still asks me to connect all the time. I have just been ignoring it.

This conversation is no longer open for comments or replies.