Base plan expired. I topped up online and it says I have a balance of $$ but it's still expired. Tried automatic top up. Tried calling Koodo at *611 to speak to a representative about why I have funds and automatic top up but can't make calls, and I get this automated voice message, " You will be charged $5.00 for this call to speak to a live person. Please go to our website to resolve your issue instead." Is this a joke??? What awful service.