Koodo... LTE.. help...

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  • Updated 3 years ago
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my telus phone and service was on Lte 95% of the time.. I switched to koodo and I'm on LTE 5% of the time.. is this normal?
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Shawn Rainville

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  • Frustrated

Posted 3 years ago

  • 1
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Robert, Mobile Master

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Hello Shawn.

No it's not normal. Koodo and Telus have the same network...
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Shawn Rainville

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Any ideas of what the problem could be?
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Robert, Mobile Master

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Is it the same phone with a different carrier or you switched the phone too?
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Shawn Rainville

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Same phone, it's a note 3 SM-900W8
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Robert, Mobile Master

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Honestly, I feel like it's not my area of expertise .. In my head it should work fine. Did you try doing a hard reset to your phone by removing the SIM card? 
(Edited)
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Shawn Rainville

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Yes.. and I did a factory reset
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Spence

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I would try a new Sim card and make sure it is a LTE card.
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Anna

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Hey Shawn! Is your LTE working now? Keep us posted!

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