Koodo is terrible for answering the phone

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  • Updated 1 year ago
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Koodo is absolutely terrible to get through on the phone!! This is the third time this week I've been on for two hours and have been disconnected. There is no call back option because they do that when their is high wait times. But I guess 7 hours in one week is not considered high wait times. I'm disappointed and won't continue my service. It's not an issue that the community can answer. I just got disconnected and I called back again.
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Kyle Sherren

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Posted 1 year ago

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Robert, Mobile Master

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That's why they repeat it non-stop that you might be better off asking your question here Kyle!
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Dennis, Mobile Master

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What issue are you calling Koodo for?  Maybe we can direct you to something other than calling and waiting if we are unable to help you answer your question)
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Kyle Sherren

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I get that ! But my question is about a plan. I've got a plan that is 55 bucks with 3gb of data and unlimited talk and text with a 15 dollar tab to make 70 pre tax. It's great except I can't continue to afford that. I need the unlimited talk but a little bit of data, even if it's 500 mb. But they don't offer that. When working for Telus prior we could adjust plans to fit a customers need and that's where this community can't do that for me.
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Bernard, Official Rep

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Bear in mind that the $40 plan comes with unlimited evenings and weekends (from 5pm), so if a lot of the calls may take place during that time then you maybe quite fine. Last month, from what i can tell you used 341 minutes. The month prior to that it was 286.
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Kyle Sherren

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Halifax is the spot.
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Kyle Sherren

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Well I've 678 so far this month since my move so I'm concerned with that
(Edited)
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Dennis, Mobile Master

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Looks like you have a tough choice to make to fit your budget and to fit your needs.

The good news is that you got your answer straight from a Koodo rep and you didnt have to wait on hold anymore
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Bernard, Official Rep

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Indeed. Now, it;s jut a matter of understanding how much of that is past 5 or on the weekends. Really trying to help you here. :-) 

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