koodo is making big mistakes

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

How can be possible that I had my bill of 85 dllrs when I left Canada to mexico from dic 19 to January 11 and I own 381 if I didn't use my phone AT ALL?????

Explain please or I want to cancel my phone. Right now.
Photo of Mariana Lizzeth

Mariana Lizzeth

  • 70 Points

Posted 3 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Hey Mariana, this is a public forum, so we are all customers like yourself, you will have to call koodo about your bill. I'm very sorry to hear about that :( 1-866-995-6636
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
Was your phone turned off? What was the higher bill because of?
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Did you take you phone and had it with you to Mexico? That could very well explain things. Just leaving it on while you are in another country will cost, because you may still receive texts or your data in the background is running. It's not koodo, this would have happened with any provider.

This conversation is no longer open for comments or replies.