Koodo is currently more Expensive - Please go elsewhere!

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  • Updated 3 years ago
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I just currently came back from wanting to upgrade my phone and was SHOCKED to find that Koodo is more expensive than Bell, Telus, Rogers and Virgin.  One of the main reason for Koodo in the first place was to provide low cost, problem free cellular service to Canadians and now its more expensive than any of the provider including there owner, Telus.  Koodo's call and data plans are also equal to or higher than all other services providers and they don't have Canada-Wide coverage as they say.  Don't be fooled by the coverage map like I was.

I have canceled one of my lines already today and porting the other two lines this week to save approx. 35.00 per month ne.  Koodo's customer service at the store or by phone has also become poor which is evidence of problems behind the scenes.

Anyone looking for new or upgrade service I would strongly suggest going to another provider like I am.  I just spent over 4 hours at a mall talking to all providers and options, Koodo is one of the highest.

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Jason Oliver

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Posted 3 years ago

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Taylor Upshaw

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Please provide evidence of the price comparison. 
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Jason Oliver

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I posted the prices below
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5s

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Jason where did you port to and could I get a discount, if I say you sent me?
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Jason Oliver

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You can port to any of them.  They all offer cheaper pricing than Koodo.  We are going to Rogers as it will be over 35.00 per month saving for us.

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5s

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Ok so this is just the 2 phone accounts only and it's not BUNDLED with cable or anything else?
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Jason Oliver

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Rogers just offered me an additional 50.00 off the price of the phone to port with them.

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5s

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Oh ya for what 50 days and then back to regular price?
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Jason Oliver

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Nope 2 year contact. iPhone 6 is 218.99
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Jason Oliver

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Taylor,

Below is the price comparison.  Please note that I am looking for an upgrade on line 1 and keep the other line the same or bring your own device in the case of porting.  Also, based on a 24 month contract or koodos 24 month tab payment, which is basically the same. Phone upgrade is iPhone 6 16GB. All call and data packages are the same.

Koodo:

270 upfront plus change the package to 64.00 per month + 21.00 for 24 months on tab. Total = 85.00 per month + 270.00  ---- or ----
414.00 upfront keep the current package + 15.00 for 24 months on tab.  Total = 74.00 per month plus 414.00.

other line remains the same at 59.00 per month.

Total = 270.00 + 144.00 per month for both lines or 414.00 + 133.00 per month for both lines

270.00 + 21.00 per month for 24 months or

414.00 + 15.00 per month 24 months.

Telus:

270.00 upfront + 60.00 per month for the first line and 40.00 for the second line and 35.00 for data shareable.  Total = 270.00 + 135.00 per month.  Both lines. 24 month contact on line 1

Bell:

268.95 upfront + 60.00 per month for the first line and 40.00 for the second line and 35.00 for data shareable.  Total = 268.95 + 135.00 per month for Both lines. new phone one line 1.  24 month contract on line 1.

Rogers:

60.00 per month for the first line and 40.00 for the second line and 35.00 for data shareable.  20.00 discount per month for 2 lines.  Total = 268.95 + 115.00 per month =  per month for Both lines.  New phone on line 1. 24 month contract on line 1.

Virgin:

I didn't take the paperwork from Virgin but the website will show they are cheaper.





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Taylor Upshaw

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so just so that we're on the same page, you're looking to add a second line onto your account that is currently $59/month? and the phone you want to put on this second line is the iPhone 6 16BG?
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Jason Oliver

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we have 2 lines active.  Just want to upgrade 1 of the lines.
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Jason Oliver

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iPhone 6 16GB.
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Spence

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Don't forget Rogers and bell you are still paying for the phone spread over your 2 year contract. So if you leave  your contract or loose phone you still have to pay the balance owing on the phone.
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Jason Oliver

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Agree however, its the same with Koodo.  You still have to pay the tab regardless. 95% of people keep the phone for 2 years anyway. 

On another note, Rogers is the first provided in Canada now to offer Wifi Calling.  You can send and receive calls and texts while connected to wifi even if there is no service in that area.  This has been huge in the US for some time now and it finally arrives in Canada.

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5s

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Koodo -
Line 1 : $125.00 up front iPhone 5s @ $15.00 per month x 24 months
Plan 1 - $60.00 with 6G's

Line 2 - plan only $57.00 unlimited Canada Wide and 2G's

Total Costs: $132.00 per month x 24 months
then thereafter $117.00 per month.

Total 8G's shareable via hot spots.
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5s

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Why didn't the others lower their prices, to compete with Koodo ?
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Jason Oliver

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If you rather pay more then great! Not me and for me, its people like you that makes Canada one of the highest paying cellular customers in the world.  We should be looking for fair pricing throughout Canada together.  But no! lets pay more! LOL. Get real!

Koodo was suppose to bring lower cost and better customer service.  As a client for many years, they did just that for a while but like other businesses in Canada, lets jack the price up now that we have good client base.  Well they can jack it up for you, not me.  I'm porting,

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5s

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Jason I specifically asked you earlier, IF your deal, was part of a Rogers Bundle Package for a reason!

I purchased a Rogers 100G Internet Package and a month later, upped it to Unlimited and this is first month, off the 6 month deal.

I pay my bill in person and take my wife shopping to Giant Tiger 4 doors away from Rogers Store and stop in to check any Specials Rogers run.

So in 7 months of being a Rogers Customer, totalling more than 15 visits to that location, I am told that Rogers CANNOT MATCH my KOODO PLAN based on (BYOD's) and ROGERS WON'T MATCH KOODOS PLAN, because they are too big, to have to match the plan!

So that's the company your going to, and Koodo is the cell company I'M KEEPING and as such, I did the 5s upgrade last month and yes its a different phone, and for a specific reason. Specifically, I owned a Samsung and the battery sucked, so never again.

To recap Rogers is to big, to have to compete with my EXISTING KOODO 6G/$60.00 and 2G/$57.00 , ACCOUNT PLAN. Even though Im an existing Rogers Customer.

You believe you got yourself a great deal and that's what counts for you. But it's not people "like me" that makes Canadians the highest priced, in the world. It's companies that tell me and other KOODO CUSTOMERS that they're too big, to have to compete with Koodo.
(Edited)
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Jason Oliver

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This is not part of a Rogers bundle. In fact they told me they don't bundle wireless for discounts but they can combined them on one bill. However, I am not sure if the 50.00 off the phone was due to the fact I am a current Rogers customer or not.

I agree with you that Koodo was hard to beat and comptete with but now there prices are they same or higher but with poor customer seevice and poor availability.

A few months ago I traveled up north for work. When I arrived I had no service. Called Koodo and they said "oh we are not sure we cover that area" even tho the map said otherwise and a call to them days before my arrival ensured me I was ok. I had to go to Bell and get a prepard phone costing me over 150.00for the week. They don't offer Canada-wide service as they say. Bell did confirm Koodo do not have service there. This is also the same when travel internationally. They don't cover areas and charge you for the plan anyway.

If your happy with Koodo then great. I was too one time but there prices have gone up tenfold. We can't sit back and let them charge whatever. I'd rather give the extra money to my daughter. It's time for change. We need providers who can give proper service and fair prices.

Yes I agree your plan is not bad but it works fine if you purchase an out of date phone to it. The iPhone 5 is going for pretty cheap now a days. I want an iPhone 6 which is the huge difference here.
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5s

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I'm the opposite. Why take the hit for new, just to make calls, read news and do some searches. I don't care for the fact that the i6 is huge, compared to the 5. But it seems that Apple did listen to it client base and gave them what they wanted.

So when you travel back up north do you think that you will get the same quality service with Rogers as you do with Bell?
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Jonathan I, Mobile Master

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I find Robellus more expensive overall for individuals seeking a "premium" subsidy, but better for families. ie. Larger, shareable data packages and BYOD $40 unlimited talk/text. You're right, in this case, Rogers will work better for you. Do whatever works, my friend.

Although I think Telus or Bell are better options network wise. There are more deadzones and spots where I get weaker signal with Rogers in my area than when I was with Telus. However, I'm a hockey fan, and love my free Gamecentre Live subscription for this season. I know WiFI calling is a cool thing to try out but there are many VOIP apps that can do the same thing.
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Dennis, Mobile Master

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Do your price comparison and let your wallet do the talking.  As long as you are comparing apples to apples, go with what works for you.
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Jason Oliver

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Exactly. Its not just the price is always the service and support that comes with it. Thus the reason I'm porting. I will let you all know what the service is like with Rogers.
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Paul Deschamps, Mobile Master

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I agree with you Jason Koodo pricing has gotten ridiculous as its very near the same pricing as the big 3 carriers but doesn't offer any premium services or have near the phone selection the big guys do so there's no reason for Koodo to have pricing anywhere near the others. If they're trying to make the stock holders happy they're in for a big hurting when the price hikes blow up in their faces and ppl like yourself and many others I've talked to leave and Koodo's greed gets the better of them.
It's already evident that it's happening with telus/koodo dropping to the bottom of the lost for new activations. Well with every other carrier being ok the top of that list those customers had to have come from somewhere and you know where they've been leaving.
Time to get off their high horses and realize what kind of a carrier they truly are and stop trying to play with the big boys especially when they can't even offer the basics properly anymore let alone premium services.
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Jason Oliver

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I totally agree. Its better for me to go back to a more reliable provider for the same cost. Hopefully one day Koodo will take there head out of there ass and bring the prices back down where they should be.

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