Koodo is charging me for an account I can't use

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I was going to sign up with koodo and went through the process of setting up an account, but then found out that I couldn't use my old phone because it wasn't unlocked. I then told the representative to close the account.

For some reason though I got a bill from Koodo today saying I owe them money even though I can't use my phone and it has no service. I tried to register with self serve to make sure the account was closed, but it won't let me register (I just get error messages).

Any help or advice would be appreciated.
Photo of Evan Pacey

Evan Pacey

  • 70 Points

Posted 4 years ago

  • 1
Photo of Allan Kelly

Allan Kelly

  • 740 Points 500 badge 2x thumb
call koodo toll free....explain issue to customer service
Photo of Jason Smith

Jason Smith

  • 1,020 Points 1k badge 2x thumb
So the Koodo rep activated a SIM card for the phone you were going to use? If so, you have 15 days to avoid paying for the airtime for the first month.

If it is after the 15 day period, call Koodo and have them check the usage on the account and they will see that there is no usage and explain what happened.

Personally I would have a Koodo tab to receive a new device with Koodo's large selection of handsets.

Good luck, and be nice over the phone. They are there to help you.
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
You can call Koodo at 1-866-995-6636 to confirm whether or not your account is active or cancelled.
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
Note that this is a public forum with a community of customers just like you, so if there is any serious issue that is related to your account or personal information, it's very difficult to supply you with assistance because we are not Koodo Reps and we do not have access to your account.

This conversation is no longer open for comments or replies.