Koodo Home Phone has no dial tone, says Check Tel Line

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  • Updated 11 months ago
Koodo home phone worked great for first 13 days, then all of a sudden no dial tone. Tech support says they can't see any issue on their side of things. The Hub reads full signal, and all lights are green. When you call the number, it goes right to voicemail. Anyone know what might be wrong?
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Erin K

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Posted 11 months ago

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Sophia, Mobile Master

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Almost sounds like your phone itself packed it in, Erin. Do you have another phone to try it with?
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Erin K

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Thats a good idea. I'll try that tonight!
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Paul Deschamps, Mobile Master

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Hi Erin, make sure the phones wired connection to the phone or base if it's a wireless phone is connected properly at both ends
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Erin K

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Yup. That was one of the first things I did.
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Paul Deschamps, Mobile Master

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If possible try to get ahold of another handset and plug it in to the Koodo unit and see if that helps, if it does then you know it's the phone it's self, if it doesn't help then chances are there is an issue with the Koodo hoke phone unit it's self.