I was told by the salesman that my bill would be 29.99 per month.

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  • Updated 3 years ago
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I am not happy with Koodo.I bought my phone at my local Walmart.It has been a circus of BS from day 1.I was told by the salesman that my bill would be 29.99 per month.
It has never been 29.99 My first bill was 40.00.I was told that this was my pro-rated bill.
My bill has never been less than 40.00 per month.I think I was not told the truth,and would like to know how much I have to pay to get out of my contract..I am preparing my self for another string of lies
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Peter Cassidy

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Posted 3 years ago

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Mayumi, Mobile Master

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What plan did you sign up?
Your first bill is always higher due to the peroration.

Did you check your e-bill - Page 3 and 4? There are all detailed information of your charges. If you go over your minutes or data, there will be charges for that.
We don't know if that sales person lied or not, it could be just misunderstanding of your bill or mistake.

If you want to cancel your service, call customer service and tell them so.
They will send you a final bill includes remaining of tab and overage charges if any.
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Peter, no one lied to you I don't think. If your bill is higher it's likely because you used your phone more. Hey if you want you can post the 3rd page of your bill here and we can help explain what not be clear. We are customers of koodo just like you bu have seen a lot of bills.:-)
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Paul Deschamps, Mobile Master

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Also just to let you know, the sales person you dealt with at Walmart doesn't work for Koodo at all, they work for Walmart and sell phones / services from all the carriers. The only time you deal with an actual Koodo employee is when visiting an actual Koodo kiosk that only sells Koodo services.
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Lying, cheating and other terms involving personal attacks are not likely to get you the right kind of attention that will help you solve your issues.

The last fount of wisdom I would trust for anything tech is the part-time big box employee who earns more commission on selling the extended warranty than anything else. You are much better dealing with the outfit that will be your partner for the years ahead than an uninterested third party.

All the accusations of lying, cheating & indifferent service are probably more a case of ignorance on the part of the customer and more unforgivably the uncaring uniformed sales person who just got transferred from small appliances and is now working in a complicated area with a very limited script. The customer may be always right, but for sure he'll believe what he wants to believe.

That's exactly the experience I had at Walmart a number of years ago. I was a real greenhorn and so was the sales kiddie. Everything went by rote with neither of us really knowing what we were doing.

Subsequently, any time I have gone to a Koodo kiosque the staff has been very helpful and knowledgeable. They didn't have to transfer contacts from my older phone to the new one or install my screen protector but did so automatically with my permission.