Archived and Closed
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"Koodo: You've used 100% of your included 100MB of data. To help manage your costs, your data has been temporarily turned off until 2018-01-06. To turn your data back on, respond 'YES' to get ?computed.BlockingNotificationNextTierSizeValue??computed.BlockingNotificationNextTierSizeUOM? of data for $-1. Or, visit koodo.com/selfserve for bigger data options starting at $10."
The confusing phrase in the above excerpt is:
"?computed.BlockingNotificationNextTierSizeValue??computed.BlockingNotificationNextTierSizeUOM? of data for $-1."
This is how it shows when I review the text message bubbles, but when it originally came in, it didn't show up like that. Instead of the confusing phrase, I got presented with two options: (i) pay some menial amount for an extra 1MB of data and (ii) pay $20 for some number of GBs of data. I think we can all agree that 1MB of data is useless for anything these days, so I was confused by its presentation as an option. On the other hand, option (ii) seemed over the top for someone who often doesn't use up his 100MB plan (the holiday season is an exceptionally peak usage period for looking things up, coordinating,and getting around). I was further confused that I wasn't given the option that was specified in my plan, which was an additional 50MB for $5.
Signing into to the Koodo site, as per the message, wasn't an option at the time because my login information was at home, in another city. Since Koodo has never cut off my data before, I had never needed to sign in when travelling, and I used my Koodo website login strictly for managing bills at home. The message also made the sign-in option confusing, as it said that the bigger data options started at $10, which was definitely not consistent with my plan. When I eventually returned home, however, I did log in, and found that $5/50MB option specified in my plan was in fact still available; I was able to restore my data access.
I found it disturbing that you can be on the road and lose access to information. If you were using GPS navigation and strayed from the planned route, you need access to the access to the trip planning servers to recalculate the route. Apart for navigation specifically, what if you were enroute to a gathering that was being collectively being planned in real time, and you unexpectedly lost data access, and along with that, general map and email services, and web research capability? What if you had decided to take local transit instead of driving, and had to look up how your transit card worked in another city? You'd be stuck with the two inappropriate options presented in Koodo's text message rather than the option that was already provided for in your plan. You might get lucky and find your way to public WiFi, possibly with loss in time, but that would be a wildcard.
I was wondering if anyone else had pre-arranged data overage provisions in their data plan and still got presented with the two (relatively) extreme options in a Koodo text message instead?
Details: iPhone SE, 100MB plan, travel in Ontario (Canada)