Koodo false data charges

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  • Updated 2 months ago
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Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb this month, however Koodo just sent me a text saying that I've used 50% of my 1gb of data. This wasn't a problem previously and only started happening maybe about 3 months ago. I hadn't been accounting for it before but I tracked all of it because I realized my data was going by incredibly quickly lately. The weird thing is Koodo sent me this text while I was connected to my wifi, so it seems to me that they've been charging me for data I haven't been using.
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William Lloyd

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Posted 2 years ago

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Melina Demone

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Yes actually August 16 was my billing day. The next day they told me I was over my data. I called and argued and no satisfaction. I am so annoyed that no one wants to help me. So.. once I pay off my bill this. Month switching compNies. My husband with Wind mobile. $45. Unlimited dataong distance texting and calling.
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William Lloyd

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Good for you, I'm probably gonna switch as well cause they're pretty much just stealing my money at this point. Sadly I can't get wind as they don't have a store in Halifax but I'm thinking I'll switch over to public mobile, 40/ month for 2 gigs of data isn't so bad when I realize at this point I'm spending about 50/month cause of them gouging data.
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Ivan, Mobile Master

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It's extremely unlikely that data charges are incorrect. Usually it's an app or system update running in the background that uses up your data without your knowledge if you don't disable it.

In your settings, make sure you restrict non-essential apps to WiFi only, as well as set your update preferences to WiFi only (both system and app updates).

If this is what's using your data, it's a problem that won't be resolved by switching carriers.
(Edited)
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Melina Demone

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sorry dude...the koodo rep in kingston at the kiosk showed me that...did absolutely nothing...so now...since Koodo won't do anything for me and my bill has gone up so much and i do not want to change my plan because until this summer and the incident in nova scotia where after 24 of my billing i was over my data ( and I was very careful to use my family internet) my data is always over. no matter what. So now pay off the bill and go to another company that provides unlimited data and that way I will never be over and no more extra charges!
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William Lloyd

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Well however unlikely you believe it may be I'm fairly certain it's true as I had my background data restricted for this test and only used data a few times and logged how much data it probably should have used. Everything was disabled that I was not certain I was using, so it begs the question why was 500mb of data used up in almost exactly 2 weeks? The way I see it, it's a little too coincidental that at the 2 week mark I was sent a message that I'd used 50% of my data when I've barely been using data at all. Maybe your experience has been different but like I said it's been fine until about 3 months ago and nothing about my usage has changed since that time
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David, Mobile Master

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Have you checked your phone to see if it shows any consumption?
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William Lloyd

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For those of you looking for resolution to this, they definitely were overcharging me for data, once I complained and spoke to the representative, the extra charges somehow disappeared and went back to what I had previously figured it was at around 160-170 mb. I haven't had the problem since, realized I didn't actually resolve this here.
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Mats

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So you think Koodo started intentionally over-charging you for data, after you were a customer for a bit, till you caught them and complained. Then the over - charging stopped. You are basically accusing them of theft. More likely that you just used more data for those couple of months. If you truly think it was intentional then you should take it a step further.

https://www.koodomobile.com/crtc-wire...
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Mats

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So you think Koodo started intentionally over-charging you for data, after you were a customer for a bit, till you caught them and complained. Then the over - charging stopped. You are basically accusing them of theft. More likely that you just used more data for those couple of months. If you truly think it was intentional then you should take it a step further.

https://www.koodomobile.com/crtc-wire...
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Nabil, Employee

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Hi William,

We replied to your private message on Facebook and we are waiting for your answer.

Thanks
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HC Nguyen

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Hi!
I just activated my account (prepaid) after buying a SIM card today to use on my iphone.
I turn off all the apps on my phone. Then I turned on the data so I can stop the apps from using data in the future. This took less than 30 sec before I turned the data back off. System services somehow still managed to use 147kb, yet when I check on the usage, it says 5.303MB. This does not even make sense. I took some screenshot but after reading this, I wonder if it is even worth to complain? Can I even trust how they keep track of the data or is this a phone problem?
Thanks for your imput.
HC
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Mats

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Yes i do think you can trust them on how they keep track of data except when you're roaming with data turned off lol. Make your own thread and post your pics and concerns and you might get some answers.
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Dinh, Mobile Master

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@HC: did you turn off "cellular data" or close apps only. Many apps can run in the background like emails, icloud sync. . I would check the data usage carefully. 5mb is a small amount of data given the data speed and devices. I wouldn't be suprised if it was consumed by some background apps.
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David, Mobile Master

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There is also a reservation of data which shows in self-serve, but is adjusted as data is consumed, to the actual amount consumed
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Goran, Mobile Master

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It might correct. I wouldn't complain over 5mb especily if it's not often. However, you certainly can stjll at least send a private message to Koodo via Facebook Messenger or DM via Twitter and at least then you're not sitting on hold on the phone and it took minimal effort.
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Chris

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One needs to take advantage of mobile data management tools.  These are quite decent on Android to see and control mobile data.
Below is clean 7.1.1 on my Moto handset

My wife recently had a lot of data disappear.  It wasn't until checking more closely that the offending apps were discovered -  in her case it was Chrome and Youtube app.