Koodo false data charges

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  • Updated 10 months ago
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Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb this month, however Koodo just sent me a text saying that I've used 50% of my 1gb of data. This wasn't a problem previously and only started happening maybe about 3 months ago. I hadn't been accounting for it before but I tracked all of it because I realized my data was going by incredibly quickly lately. The weird thing is Koodo sent me this text while I was connected to my wifi, so it seems to me that they've been charging me for data I haven't been using.
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William Lloyd

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  • angry and confused

Posted 1 year ago

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Melina Demone

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Yes actually August 16 was my billing day. The next day they told me I was over my data. I called and argued and no satisfaction. I am so annoyed that no one wants to help me. So.. once I pay off my bill this. Month switching compNies. My husband with Wind mobile. $45. Unlimited dataong distance texting and calling.
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William Lloyd

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Good for you, I'm probably gonna switch as well cause they're pretty much just stealing my money at this point. Sadly I can't get wind as they don't have a store in Halifax but I'm thinking I'll switch over to public mobile, 40/ month for 2 gigs of data isn't so bad when I realize at this point I'm spending about 50/month cause of them gouging data.
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Ivan, Mobile Master

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It's extremely unlikely that data charges are incorrect. Usually it's an app or system update running in the background that uses up your data without your knowledge if you don't disable it.

In your settings, make sure you restrict non-essential apps to WiFi only, as well as set your update preferences to WiFi only (both system and app updates).

If this is what's using your data, it's a problem that won't be resolved by switching carriers.
(Edited)
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Melina Demone

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sorry dude...the koodo rep in kingston at the kiosk showed me that...did absolutely nothing...so now...since Koodo won't do anything for me and my bill has gone up so much and i do not want to change my plan because until this summer and the incident in nova scotia where after 24 of my billing i was over my data ( and I was very careful to use my family internet) my data is always over. no matter what. So now pay off the bill and go to another company that provides unlimited data and that way I will never be over and no more extra charges!
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William Lloyd

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Well however unlikely you believe it may be I'm fairly certain it's true as I had my background data restricted for this test and only used data a few times and logged how much data it probably should have used. Everything was disabled that I was not certain I was using, so it begs the question why was 500mb of data used up in almost exactly 2 weeks? The way I see it, it's a little too coincidental that at the 2 week mark I was sent a message that I'd used 50% of my data when I've barely been using data at all. Maybe your experience has been different but like I said it's been fine until about 3 months ago and nothing about my usage has changed since that time
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Ranjan, Official Rep

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I know this sounds crazy, but you are a Koodo customer, right Will? I can't pull up anything matching that number either. I tried other numbers to make sure it's not a program/system issue and I am able to pull up other accounts.. Is your account currently open and active?
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William Lloyd

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Yup completely certain I'm a koodo customer, prepaid customer paying for data boosters
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Ranjan, Official Rep

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That explains it.. different access required. Mind shooting us a message on Facebook? We'll have to tackle this differently (please reference this thread).
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Ann Rowlands

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I am with Koodo and my last 2 bills shows I have used up some of my data even though I have my mobile data always turned off. I phoned them with no satisfaction. I am thinking of changing my server..
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David, Mobile Master

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Have you checked your phone to see if it shows any consumption?
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Nabil, Employee

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Hi William,

We replied to your private message on Facebook and we are waiting for your answer.

Thanks