Koodo customer service call back

  • 5
  • Idea
  • Updated 7 months ago
  • Implemented
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Koodo should have a call back option when their customer service is busy. For eg, when a customer calls in and have a long wait time, they should be allowed to keep the no in the line by pressing some option and disconnect the call and when their no comes in, they should call the customer.
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Samridhi

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Posted 3 years ago

  • 5
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BobTheElectrician

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In principle, I like the idea provided the follow-up is good. They already have this at some boutiques when they are busy. They promise to call you back within 24 hours (LOL!)

Some locations good at fairly fast follow thru (within 10 minutes), others less so.
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Robert, Mobile Master

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I think I suggested this idea a whole back. Don't know what happened with it unfortunately
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Chad Burr, Mobile Master

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This was actually already implemented. If you call in during a high volume time you'll hear the IVR tell you that you can leave a message and they'll return your call.
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Patsy Gallant

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I ve been on hold for 3days is there a # i can call for a call back ??
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Goran, Mobile Master

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Just call 611 and it's supposed to be available as an option during high call volumes as Chad said. But is there something we can help you with? We can answer most questions here and if it's something that is account related that needs fixing or such we can direct you to help and often times there are employees here that can do some stuff as well. Otherwise you can actually send a private message to Koodo via Facebook or DM via Twitter and they can handle everything except cancellations.

Feel free to start a new thread with your question(s) and we will do our best to help!
(Edited)
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Robert, Mobile Master

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Thanks Chad. Didn't know that this applied to high volume calls only!
i cant get an answer to my question
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Allan, Mobile Master

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What's your question?
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Goran, Mobile Master

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Also you also please start a new thread with your question?

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