Koodo customer service

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  • Updated 2 years ago
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I can't believe Koodo is being so difficult with me. 
My nexus 5 power button is not working properly, the phone keeps rebooting. I talked with Google, LG, and Best Buy they all confirmed the the power button was the faulty and it is a manufacturers error. Since the phone will not stay on I was not able to wait the 20+ minutes to talk to someone from koodo. So I sent a email explaining the issue and that my phone needs repaired/replace its under warranty. They came back saying because "I" broke the phone its not under warranty and I will have to go somewhere and get it fixed at my expense.

Now this really bothers me as I am extremely careful with my phone. I don't have kids messing around with it, I am adult who take care of my things. Also there is no offical Koodo store near me so I can't just go in and yell at a rep in person I try to email them to get information on how to return the phone and cancel my account.

Koodo. You are suppose to be the Choose Happy company, Never have been so upset at a company before.
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Aaron

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  • Pissed off

Posted 3 years ago

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Dennis, Mobile Master

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How would they know it was your fault without inspecting it?

And if Google and LG says it's their fault, just skip Koodo and complete the warranty process through them
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Aaron

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They didn't give an option to inspect. Just said it was my fault. Google and lg said I would have to pay unless I with through koodo
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Harry Schoales

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right pissed off cant get a hold of anybody to get help this is bullshit
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Bernard, Official Rep

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What pisses you of Harry?
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Harry Schoales

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need help and it says they are closed how can it be closed this is bullshit cant handle having a stupid 249 area code don't get calls from people around the corner it says long distance and its not this service really sucks cups with strings might work better then the service I have with this company  just pissed right off cant tell me there is no 705 area codes I know different some one else just had a phone hooked up and get a 705 area code so if I cant get a 705 area code I am gonna go else where where I will get a 705 area code really pissed off about this service
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Bernard, Official Rep

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We are closed on the phones, like every other company Harry. But as yo can see yo might find some help here. What name is your account under?
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demon_390

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Just going to mention here as well that if you go into koodo and sign in to self serve and go "Change phone number" below and select province and city that you want. If you're not sure what town or rate centre to select  then enter a local  number here such as a neighbour  or  known local business (just area code and first three digits of the number eg. 705-555) to get the name of the rate centre and use that to find a local number from Koodo. There's  one place that has only 249 numbers which is Mindemoya (which starts with 249-777-XXXX) all other options seem to allow selecting area code 705. What often happens is that the incumbent (which is not Telus/Koodo) will hog up all the prefixes, cry wolf that numbers (which is actually a
bunch of empty prefixes) are running out, and stick the overlay area code on the newcomer while they get to keep doling out the old area code.
(Edited)

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