Koodo Community messages going to MY SPAM and I can't open??

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  • Updated 3 years ago
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I am unable to reply or open the koodo community support messages sent to me. They are being sent to my spam and I can't respond, even if I forward to my regular email address?? This service is of no help if it won't allow me into it??
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Jill Pettinato

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Posted 3 years ago

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Timo Tuokkola, Mobile Master

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Messages getting sorted to your spam folder has everything to do with your email settings and nothing to do with the koodo community. There should be an option in your email to mark the messages as not spam and move them to your inbox.
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Jill Pettinato

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Thank you. Your message went to my email address and not spam. I could even "view reply" and it brought me right to koodo community?? I'll check my email settings.:)
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Chad Burr, Mobile Master

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Are you using gmail?

The same happened to me and I needed to create a filter in settings to prevent the messages from becoming spam

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