Koodo Charges me for Data Usage when Home Wifi Available

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  • Updated 3 years ago
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I have wifi at home with my samsung cell phone. My Wifi option is turned on in my phone. Despite this koodo tracks and charges me data usage.
This is double billing as I pay for both home internet wifi and koodo data. Now I have overusage charges and am blocked from internet in my own home.
How do I set cellphone to stop koodo data usage when wifi available?
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S. J.

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Posted 3 years ago

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Ahmad

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It's actually not possible to use both your wifi and data at the same time except for some phones that have a setting where both are use in low coverage areas. It could very well be your wifi settings. Some are set to turn off wifi when the phone is asleep (screen not on). Go into your wifi settings and make sure the "sleep" policy is set to never. This will always leave wifi on. It may be worded directly on your version of android but it's pretty self-explanatory when you get into the setting.
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Dennis, Mobile Master

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Plus if you go to Settings>Data you can see your data usage on the Android graph. There may be a little bit of a lag, but does the data usage line up with what Koodo is saying for the 12 hour period? If so then Koodo is charging you legitimate for data use that you have not been controlling on your device
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BobTheElectrician

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There is another issue that goes beyond what Ahmad and Dennis have mentioned above, both of which are good advice.

Some Samsung phones do not play nice with certain wifi routers. It's probably a question of cell phone and router technologies leapfrogging ahead of each other from time to time.

If you are comfortable configuring your home router, there are a few settings you can try modifying:

1) if you have access to identify individual clients in DHCP, find your phone and assign it a permanent address on the router.

2) if the router supports QOS (quality of service), then make sure your phone's address is at the top of the hierarchy, i.e. the router will drop other connections before abandoning your phone. If you start a heavy download or session on another client, your phone's traffic will be preferred, so that it doesn't see a hung connection and revert to mobile.

3) if the router supports dual frequency bands, make it stick to one only so that it doesn't hop while your phone is connected.

And it certainly doesn't hurt to follow rickster's post:

Data and how to make the most of it.
http://community.koodomobile.com/kood...

It's really automatic for me to plug in the phone at night and hit the Farproc data toggle button.
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rikkster, Mobile Master

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I've also suggested MAC address filtering awhile back. The guides are centered around setting up a Moto G or S2x as a preferred device on a wireless router using MAC address filtering. This method ensures a connection to the wireless network everytime and works with any Android, iPhone, BlackBerry or Windows Phone.

Nearly halfway down the page(s) for both.

http://community.koodomobile.com/kood...

http://community.koodomobile.com/kood...
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BobTheElectrician

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rikkster's MAC address filtering item above is the icing on the cake. I hope he'll consolidate some of this discussion and post an MM blog.

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