Koodo can't ship phones to my address but they can send me bills in the mail?

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  • Updated 8 months ago
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The Koodo web store says it can't ship to my address but they can send me a bill in the mail? I'm trying to order a new phone from the web site and the same things keeps popping up saying it can't ship to my address
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john l

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  • treated unfair because I live in the Northwest Territories

Posted 1 year ago

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David, Mobile Master

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Does your credit card address match your Koodo account address? If they don't match, the submission will fail.  Koodo is using the Canada Post address in guidelines now, and both addresses should match.
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Kelsey, Employee

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Hi John, I looked into this and was able to proceed. Can you take a screenshot of the error message you're getting so I can investigate for you? Thanks!
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John Bob

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David, Mobile Master

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NWT <> BC. You may not be able to place a web order through the interface, though I'm unaware of a solution. Let's see if one of the reps will jump in.
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Ranjan, Official Rep

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Hey John - do you get the same message if you select Yukon as your home region, since NWT isn't an option? Also, can you clarify which phone you're trying to purchase and if you're opting to make any changes to your monthly services through this transaction?
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John Bob

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No I didn't try that and I'm trying to order the Samsung galaxy s5 neo
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Kelsey, Employee

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Can you try to check out with the correct province selected after you sign in? Let us know if you're continuing to have issues.
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John Bob

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Updated my address and still having problems
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Andrea

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I'm trying to order a phone and have it shipped to the NWT but I'm getting the same error message. Can I get a new phone shipped to the NWT? 
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Bernard, Official Rep

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As discussed on the phone Andrea, let us look into this. I suspect the Ontario area code you have with an NWT address maybe tripping up the order. We'll let you know tomorrow. 
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Andrea

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Is it possible to get this figured out today? Can you manually override the system and send me a phone?
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Bernard, Official Rep

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So far no luck Andrea and can't over ride it manually. What phone was it that you were attempting to buy? 
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Andrea

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I am trying to buy the Samsung Galaxy A5.
There is another forum where someone who lives in Quebec had a phone shipped to her work place in Nunavut. How did that one get resolved?

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titaniumtux

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Remove the credit card from pre-authorized payments, and add it later? That'll hopefully remove address verification from the web store and allow shipping to Nunavut, NWT or Yukon.