koodo bill payment timed out and took $100

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  • Updated 1 year ago
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So i used the koodo mobile app to make a payment on my phone bill.  When i did it timed out and froze.  After restarting the app i still had to pay.  Thinking it did not go threw i payed.  When i looked at my bank account it is teling me koodo took 2 extra payments, so 100.80 bucks.  How do i get it back?  Or can i just get it added onto my tab for my phone?
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patrick bosma

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Posted 1 year ago

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Goran, Mobile Master

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It cannot be added to the tab. It'll just be used towards your next monthly bills. You could probably ask for Koodo to mail a cheque but it'll likely be easier for everyone to leave it to pay off subsequent bills.