koodo bill

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  • Updated 2 years ago
  • Answered
hello my name is salina helmus .
i tried calling you but your busy .
so my bill that i just got monday may the 4th says i have to pay 151.95
yes i do understand i was a little late paying last month but there is no way i can afford to pay the 151.95
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Salina Helmus

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  • mad

Posted 3 years ago

  • 1
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Mathieu, Mobile Master

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Hey Salina,

Unfortunately, we are just customers like you and are unable to look at your account or anything like that for you. Hopefully you will know for next time to pay the bill on time. However, for this situation if you need to get a financing arrangement you will need to contact Koodo directly using *611 from your mobile phone
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Salina Helmus

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really now , well looks likes im going to a different phone company
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Mathieu, Mobile Master

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How is changing phone company going to make this situation better?
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Mayumi, Mobile Master

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Did you check page 3 on your E-bill?
There is all the information of your bill.

What plan do you have? Did you get a phone on the Tab?
How late did you paid your bill for last month?
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Jonathan I, Mobile Master

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Looks like it's for 2 months worth of service. Even if you had paid the previous month of service on time, the 2nd one would have come around just the same. If you made a payment and it posted late, the good news is it probably already reflected on your account but it just wouldn't show up on the bill because it was already generated.

I think you'll be okay. Log into Self Serve and check your account balance. It might show your payment.
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My suggestion would be pay what you can. Switching is not going to help you as this bill will end up on your credit and that wont help you get anything better. I found koodo really good to work with. Maybe give them a call and see if you can work something out and maybe possibly lower your plans to bring your bill down to something more affordable. Just a thought.
Did not get any useful information whatsoever re setting up a monthly withdrawal from my bank account for paying my bill.  Seemed like a simple question but no answer.
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Mathieu, Mobile Master

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So why don't you ask a new questions with your relevant information and we can definitely help you out! :)
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Daniel, Employee

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Hi Sharon! Can you tell us what your question is or how we can help you?

It would also be helpful if you started a "New Question" instead of reviving this old thread. 

Thank you :)
Simple question.  Does Koodo have a form that can be filled out by the customer or just how does a person set up a monthly payment withdrawal from their bank account to pay their bill for their mobile phone that is with your company??  No, the bank does not do this or make any arrangements with Koodo for this service.  Very simple procedure with other companies and i thought it was a very straight fwd request to ask Koodo this question.  Apparently not!!!  Can the customer write to Koodo and enclose a void cheque to have this done??  Have set up this procedure with other companies and never had any problem whatsoever
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You have three options to setup  Pre-Authorized Debit payments. Over the phone, online self serve, by mail or fax.

You will need your bank Code (aka Institution Number), Bank Account number, and Bank Branch Number (aka Transit Number) which can be found at the bottom of a cheque.
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Mathieu, Mobile Master

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Easiest way to set it up is to log into self serve, under pre-authorized payments you will be able to enter the bank details that Kelvin mentioned above.