Koodo attendant lost my SD card full of important photos and data

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I was at my local Koodo booth switching from and old phone to a new one and the attendant lost my SD card. It flew to the ground. They looked for it for a few minutes and said they'd call when they found it. It's been 2 days and I keep calling and they haven't found it. Is there anything I can do? It had hundreds of wedding and birthday photos on it that I don't have copies of- I offered to look for it and they wouldn't let me behind the counter. What do I do?
Photo of Kar

Kar

  • 116 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Karleigh,

Thanks for reaching out to us, have you tried to contact the store Manager about this situation? If not, I would recommend to contact the Manager for further assistance.

Let us know if you still need help!

Thank you!

******************************************** 
If you see a good answer, give it a star. 
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
The longer it has been lost, the less chance it may be found (ex. Some random found it, the cleaners swept it away).

I would go do what Tayeb said above and not leave the store until they either find the sd card or reimburse you in some way. You may have to escalate on the community and social media if you feel The store has not dealt with this reasonably.
Photo of Kar

Kar

  • 116 Points 100 badge 2x thumb
I know I shouldn't have left , I waited for an hour while they looked for it. I bet if they had just let me look for it I would have been bale to find it but none of the teeny boppers working there would let me behind the counter.

Apparently the manager is on vacation and won't be able to reimburse other than giving me a replacement card.
Photo of Jru Gordon

Jru Gordon

  • 9,144 Points 5k badge 2x thumb

It's a security and privacy reason as to why they won't let you behind the counter.  There are contracts in those (locked) cabinets as well as phones.  I'm not a teeny bopper and I wouldn't have let you behind the counter either.  If possible I'd do whatever I could so you could see the entire floor while I looked, and I'd check very thoroughly for your card.  I'd also be more careful not to drop it in the first place, but accidents do happen.

Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,908 Points 100k badge 2x thumb
For next time it's a good idea to back up your pictures and other data to the cloud such as Dropbox, Google Drive, Google Photos, ect as SD cards can not only get lost but out of nowhere become corrupt or unusable without warning and then your left in the same predicament you are presently in. Are you sure those pics aren't already backed up to a cloud service from when you back up everything to your Google account already?
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I'd add OneDrive to the list, as it gives a lot of free space and is on every platform, desktop and mobile. The mobile apps can be set to automatically back up photos (you can limit this to Wi-Fi only).

This conversation is no longer open for comments or replies.