Koodo and transunion visa charges

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

After giving Koodo authorization to do credit chec and calling to do the credit quiz,  my visa was suddenly used fraudulently with a credit check company? Coincidence??
Photo of Jaymie MacGillivary

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
So what happened exactly, how was your credit card used fraudulently? Was any money stolen?

I'd sort that out with your bank immediately, Jaymie. I can't answer if it was a coincidence or not, but I'm sure they will be able to tell you more.
This morning I checked online and I had 3 transactions from transunion for $16.95 each. They've been reversed and the card has been cancelled, but I'm really nervous about giving Koodo my new card info since the charges were made less than 48 hours after answering their phone credit quiz. Plus I still haven't been notified of the phone being shipped. So half of me wonders if the whole thing was a scam somehow!
Photo of Goran

Goran, Mobile Master

  • 97,592 Points 50k badge 2x thumb
Transunion is one of the major credit score companies alongside Equifax. They themselves wouldn't partake in any scams, nor would Koodo. The worst case I can imagine is some employee managed to copy your information but it seems unlikely, though possible. I'm not aware of Transunion doing such large transactions to check anything. It unfortunately happens that notifications for shipping don't go out sometimes.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Jaymie, rest assured that our agents are fully trained and have passed many security checks to prevent any fraudulent activity from happening through our end. If your card was used fraudulently, the best thing to do would be file a police report immediatly. 

EDIT: If you would like for us to give you your account info and need additional help, you can contact us directly through Facebook (private message) and we'll be glad to assist you further.
It has been reported and being investigated. It must have just been coincidence how close things happened together. I apologize for jumping to conclusions.

Phone is in transit now. Hopefully a smooth process from here out!
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Don't be worried Jaymie, something similar happened to a family member of mine a while ago and I totally understand how you feel! We hope that you enjoy your shiny new phone. 
Photo of grampad


  • 1,876 Points 1k badge 2x thumb
It's perfectly normal to leap to conclusions and I don't blame you. However, a useful tip is to think back to when you authourized Koodo, then recall any time you used your card prior to that, or even after. Think about the location, the store, the kiosk, the gas station or anywhere else where your card might have been swiped or inserted into a debit device that may have been connected to a skimmer. Was the card ever out of your sight even if only for less than a minute? That's all it takes to skim the data off your card which is why I like the debit devices where you can tap your card. Less chance of the data being skimmed. Good luck and we love people who apologize for their excited state, especially when there is no need such as in your case.

This conversation is no longer open for comments or replies.