Koodo advertising new plan that which doesn't appear in "change your plan" in self-serve.

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  • Updated 3 years ago
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Koodo has a new plan that I want to switch to ($45/mth for 1gb data), but it doesn't appear on my list when I select "Change Your Plan" in Self Serve. What gives?
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Shawn

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Posted 3 years ago

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Dennis, Mobile Master

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To quality you need to have your tab paid off.

Next, you need to call into Koodo to change to it since Koodo is still trying to fix their website to allow customers to change to those new plans
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Shawn

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Never had a tab. Brought my own device. I guess what you're saying is that they want me to call to charge me an extra $10. Thanks
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Dennis, Mobile Master

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Geez.... sarcasm much?

I dont even work for Koodo.

I'm just trying to help you out buddy.

No there is no charge to call Koodo to get them to help you do something that you cant do on self serve.

I gain nothing by making you pay money so why would I do that?
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Dennis, Mobile Master

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I even posted this idea a while back if you dont believe me

http://community.koodomobile.com/kood...
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Shawn

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No sarcasm intended. Thanks for helping!
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Dennis, Mobile Master

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NP

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