Koodo added a $5.00 Upgrade, payoff and credit charge when tab is paid off....What the heck kind of scam is this?

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  • Updated 1 year ago
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My starting tab balance this month was -$2.97. I had a $4.50 Koodo contribution and my tab contribution of $5.00 so I should be +$6.53 but Koodo added a $5.00 Upgrade, payoff and credit charge....What the heck kind of scam is this?
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Steve H

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Posted 2 years ago

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You're right sounds pretty scammy. I'd be calling to find out what's going on mate!
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Anna

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Hey Steve! Were you able to figure out what the $5 fee was about? You can see a detailed explanation of your charges/credits on the third page of your invoice through your self-serve account http://koo.do/1TlXgoX. If you have further questions, don't hesitate to send us a private message on Facebook or a DM on Twitter :)
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Ryan Gallant

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I just finished paying off my tab and got the same thing on my most recent bill.  Just emailed to find out what's going on.  The third page of the bill does not provide any further detail.  It just says "Upgrades, payoff and credits"
There's a discrepancy between my bill and my amount owed of $5 as well so I wonder if it's not an error on the bill only.  Makes things very confusing though.
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Tayeb A, Employee

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Greetings Ryan, and thanks for visiting our online Community! If you recently paid off your Tab, you might see some adjustments on your next invoice (page 2 and 3). If you still need help, you can send us a private message on Facebook or a direct message via Twitter so we can look into this.

You may open a new threads on our Community whenever you need help, it preferable as we might not see old posts that were marked as answered.

Thanks Ryan!
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Asha Aggarwal

  • 60 Points
I'm having the same issue:

Your Koodo Tab

Opening Tab Balance -0.90
Koodo Contribution 6.60
Your Contribution (Tab Charge) 5.00
Upgrades, payoff & credits -5.00
Closing Tab Balance 5.70

On every bill till now it was a Koodo contribution of 7.50, not 6.60. There is no explanation of the upgrade charge. Also, why am I still paying a tab charge if its already been paid off?
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Mayumi, Mobile Master

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Koodo's total contribution is up to $150 to pay off your negative tab balance.. So,$6.60  this month could be the last portion of $150 contribution.

Your contribution: $5.00 is adjusted by credit:  -$5.00

And now you have a positive tab balance which you can use it toward your new phone.

If you have more questions, please use this link to start a new post :)
https://community.koodomobile.com/koodo/topics/new
(Edited)

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