koodo

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I submitted myself to a cell phone plan with Kodoo and have had nothing but problems. I could not answer calls. I swiped when calls came in, but the phone would not pick up.  I took my cell back to Kodoo and the agent tried to pick up call. He finally did after 4 tries, which meant by that time I would lost my incoming call. I wanted to change my phone and I was told that it had been 7 weeks since I got it and I am only allowed to exchange phones up to 6 weeks. The agent told me that I could purchase another phone outright leaving me with one defective phone of which I am paying for monthly for a period of 2 years. I am a senior and cannot afford that. This cell was to be used for emergency purpose only.  After a week, I had a heart attack and needed a triple bypass. I was from hope in rehabilitation for several months. I did sent 4 months payment to Koodo and never since I started this have I received an update of payment or amount due. My phone has been cut off and I am receiving collection calls. I do not have any idea what I owe. My cell phone should have been replaced as it is faulty.  I do not know what to do... any suggestions would be appreciated
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Doris Bullard

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Posted 1 year ago

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Goran, Mobile Master

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This sounds all kinds of wrong. The exchange/ return period is for 15 days, not six weeks. If your phone was faulty the Rep should have taken it in for warranty Repair and you would have received a loaner phone if you wanted until the one sent in came back. Also did you wait seven weeks to bring the phone in to see what's wrong or did it start much later? Which phone do you have? Which location was this? How long ago was it?


You were in rehab for several months and sent four months of payment and got disconnected. You do need to keep up monthly. If it's been over four months that payment would not be enough. Do you not get text notifications? If it went to collections that's another 90 days I believe of being past due. Did you set up self-serve to be able to check your bills?

This is a lot of questions but there's a lot to be clarified here
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