Koodo Warranty Issue

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  • Updated 4 years ago
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The WORST service EVER! I called a few months ago to let koodo know that my BRAND NEW PHONE's battery kept dying and I wanted it looked into. They told me it was because my screen resolution was on too high. I turned it down and it got worst...to the point where I could not even have my phone on for longer than a few hours without it dying. And I use my phone a few mins a day...not internet use at all. Ridiculous. I called again tonight and was told that my warranty expired on october 3!!!!!!!!!!!!!!!!!!!!!! I registered with Koodo in october 2013 and still have 150$ owin on my phone. DANY who was the phone rep/supervisor/WORST CSR I`VE EVER TALKED TO told me that all they could do was send me a REFURBISHED PHONE! Are you kidding me. I was a longstanding, responsible and faithfull customer with Rogers for over 10 years and have regretted switching since day 1. Worst service EVER. Worst CSR`s EVER. Koodo will no longer get my money, my friends money nor my families money. We work way to hard to be spending our money on a service that just takes advantage of us citizens. THE ABSOLUTE WORST.
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A Knee Lauzon

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Posted 4 years ago

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Sophia, Mobile Master

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So Koodo offered you a brand new but refurbished phone and you didn't want it? What did you expect? I think you should be happy with this generous offer from Koodo especially since your phone is out of warranty. I would have grabbed it with both hands and said THANK YOU. I'm sorry you are so angry but it is obvious you can't please all people...

I wonder very much if Rogers would have treated you better, or even the same.
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WOW Knee, who are you comparing with? BTW I am looking for a phone but I do know KOODO do not make the things, but I will stay away from the brand you have.
If you were less irate you might get some help from others, I see a lot of nice helpers in this forum, I also worry about your blood pressure too. Sure hope you don't live in a glass house with your temper.
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Paul Deschamps, Mobile Master

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Curious what phone it is you have had problems with?
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Brian Norton

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the refurbished phones are junk. I had 3 of them sent to be for warranty and they all had defects of some sort. from cosmetic to touch screen function. Generous offer to off load garbage. I would not take it either.
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Brian Norton

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People have to see by now koodo is not like it used t be. They are just another provider with nothing special about them any more.
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Hello there

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First, it's not possible for users to change screen resolution on cellphones yet. How did you do that?
Second, even Apple gives refurbished iPhones as in-warranty replacements.
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Sophia, Mobile Master

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And I hate to rub this in, but I can't emphasize enough that Koodo offered this phone AFTER the warranty ended... and I didn't even mention yet that normally, battery issues don't fall under warranty to start with.

I really think OP was a tad harsh, to put it mildly. If I put it less mild, I'd say it is like offering a free pie to a child to console a scraped knee and then get it shoved back full in the face because the cherry on the top was missing.
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Ivan, Mobile Master

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It's pretty clear (s)he was talking about brightness.

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