Kodoo Needs to Warn Customers Of Airtime Overcharges if it seeks to maintain a reputation that it seeks to be "Shock Free"

  • 2
  • Idea
  • Updated 11 months ago

As you calm to be a company that “does not like to shock their customers.” I would like to voice my extreme dissatisfaction with your no airtime limit notifications. This I assumed you already had until I found a $49 dollar over usage fee in my billing information. I will upgrade my plan. But I will also tell you that unless this fee is waived I will be doing it with a different provider. 

Photo of Danny Badke

Danny Badke

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 11 months ago

  • 2
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb
Are you talking about Shock Free Data? I don't think they offer at this time Shock Free Airtime.
Photo of Allan

Allan, Mobile Master

  • 61,440 Points 50k badge 2x thumb
Correct. Koodo has Shock Free data. AFAIK, no carrier in Canada sends you notifications for airtime usage.
Photo of Cory


  • 10,502 Points 10k badge 2x thumb
No carrier in Canada notifies of voice call overages. Only data is monitored and warnings sent out for overages.

It is the customer's responsibility to monitor used minutes (easily done via the website) and purchase the appropriate plan to suit their needs.
Photo of Robert

Robert, Mobile Master

  • 106,876 Points 100k badge 2x thumb
If no one isn't that doesn't mean Koodo shouldn't. I vote that this be implemented for it to be a Shock Free Carrier
Photo of Cory


  • 10,502 Points 10k badge 2x thumb
That would certainly give Koodo the edge over other carriers.
Photo of whosthatguy


  • 60 Points
Totally vote for it. Had same experience before. I know carriers from lots of countries had this service for years.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
If you're looking for a plan that will only allow you to use as much airtime or data as you have, and won't let you go over unless you agree to pay for more, that's pretty much the definition of prepaid service.