kick my kids off of my account

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  • Updated 3 years ago
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Now that my kids have moved away, I want them to take care of their own phone bill. how do I set this up? the booth people don't seem to know how to do this.
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Bernie Nielsen

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Posted 3 years ago

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Hellothere

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Call Koodo at 1-866-99-KOODO or 611 from your Koodo phone, keep pressing 0 until you get to someone and explain what you want to do. They will want $25.
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Ivan, Mobile Master

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There's no charge for the call when addressing an issue that cannot be done via Self Serve. There may be a fee for transfer of ownership. Is this what you're talking about?
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David, Mobile Master

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You might also want to provide them a paper copy of their new account information so they can set up their payment options. ;-)
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Mathieu, Mobile Master

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Hi Bernie,

You can take several approaches to solve this situation. Both of you will require to contact Koodo over the phone which can be done via *611 on any of your mobile Koodo phones.

The first approach is to call and simply cancel the accounts which would deactivate the phone immediately and would require your kids to go and get the phone reactivated themselves at a Koodo stall. Another thing to note about this approach, is that the Tab (if any) will have to be paid in full which would fall under your account. Benefit of going this route is that your kids will not have to speak to the Koodo rep during the call, saving the phone juggling that the second approach can cause. Drawbacks, is that your kids are going to get disconnected until they go to a stall and reconnect, loosing their plans (which can be frustrating if they have a grandfather plan) and connectivity.

The second approach, is to call and request the account be switched to a entire new account. Doing this will require you to talk to the Koodo rep over the phone and requesting the account be removed from your family account and be made into it's own individual account. After you do the request and confirm who will have the new account, the person receiving the account will be required to speak with the Koodo representative and will need to provide a credit card number for the credit check and if all is in order, they will assist your child with setting up the new account. This option allows the transfer of the Tab to the child (as long as their credit is in order). Benefits to this way is that the child gets to keep connectivity and their plan (which is beneficial if they have a grandfather plan). Drawbacks is the phone juggling that can result by using this method.

Either method you choose, I do not believe their will be a 25$ fee for any of these options but I am unsure, I did this a while ago and was not charged a fee to get the account transferred into a new name. Also, I would recommend you discuss this with your children and find the best approach for all of you, that will not leave them hanging without a phone unexpectedly!

Hope this helps!

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