I'm leaving the country for a few months. Can I still keep my account open?
Great news! Koodo now offers the Seasonal Hold Plan for just $15/month. It lets you keep your Koodo phone number and account open while traveling outside of Canada. This plan temporary suspends your wireless service, including voice, data, and text, and your regular monthly plan charge. Go to koodomobile.com/selfserve to change your plan to Seasonal Hold.
A few things to keep in mind:
When you change your plan to Seasonal Hold, your previous monthly plan may not be available. But good news - you’ll be able to choose from any of our latest monthly plans.
To be eligible, your account must be in good standing and active for at least one month.
If you have a monthly Tab Charge, this charge will not be suspended while you’re are on the Seasonal Hold Plan.
Only 911 calls can be placed while your phone is temporarily suspended.
If you're on prepaid, your only choice is to continue paying for your base plan. If you have one of the plans that includes a bundle of minutes in the monthly fee, you could drop down to the minimum $15 plan that doesn't include any minutes - but if you do this, wait until the day before it is set to renew.