Keep Getting Not Delivered For Text Messages

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I have an iPhone 4S that I'm using with Koodo and am trying to send a text message. I keep getting not delivered message and occasionally I will get no service. When I get the Koodo service again, I resend but still get the not delivered text message.
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Anne Hale

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Do the messages have a blue background or a green one?
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Anne Hale

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The message I am trying to send is green.
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Timo Tuokkola, Mobile Master

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Ok, then they are indeed going out as text messages and not imessages.
Do you know if they are received and the phone simply says they aren't? If so there should be a way to disable delivery confirmation. If they are indeed not being received you may need to contact tech support.
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Anne Hale

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Just noticed that my iMessage is saying "Waiting for activation". I just signed on with Koodo today. How long will the activation take?
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Timo Tuokkola, Mobile Master

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Imessage registration is handled directly by apple. It has nothing to do with koodo. In all honesty, imessage has been causing more problems than it solves lately, so I wouldn't be in a big rush to get it running.
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Anne Hale

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Should I turn off iMessages?
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Timo Tuokkola, Mobile Master

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Personally, I would, but if your messages are appearing as green then imessage isn't your problem. Imessages appear in blue.
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Anne Hale

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Okay... thank you. I just tried to send another message, got the green bubble but "not delivered" text next to it again.
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Anne Hale

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I just contacted one of the message recipients via email and he has not received any of the messages I sent / resent.
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Timo Tuokkola, Mobile Master

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Yeah, I'd advise you to contact tech support then. It's probably a messaging setting at the phone, but it's difficult to access these settings directly on an iphone and they may need to be pushed from koodo's end.
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Anne Hale

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He also tried to call me on the new number and was unable to get through. Not sure what is going on. I really appreciate your help. Thank you!
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Nina Krakovna

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Thanks for the answers Timo! I have the same problem some times and how can I contact Tech support then? Nina
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Timo Tuokkola, Mobile Master

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You can reach tech support at 1-866-995-6636, option 6. Best to call from a line other than your koodo phone, as you will likely be disconnected during troubleshooting otherwise.
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Nina Krakovna

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Thank you Timo! Will do when I get to a line phone somewhere-:)
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Danny

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you can use skype to make toll-free calls.

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