Keep getting "sorry phone number change failed" when trying to port my number from virgin mobile. Help Please!

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  • Updated 2 years ago
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Hello I am currently with Virginmobile and am trying to port my number to my brother's account with Koodo. However everytime i try to port I get an error message saying "sorry phone number change failed".

Could it be that the account I am porting to is not in my name?
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Alex Khamis

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Posted 2 years ago

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Melissa, Employee

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Hey Alex! Can you make sure that the number is still in an active state with Virgin (not cancelled or suspended)? The name on the account won't make a difference as long as the right information is provided during the port in.  Keep us posted!