Just wanna see the pretty picture!

  • 1
  • Question
  • Updated 5 years ago
  • Answered
So my friend sent me a picture text. Couldn't view it so I got on Samsung Live Chat since my phone is a Galaxy Ace II X. They told me to turn off my wifi and turn my data on. I did so, the photo downloaded but a blank screen came up and a 10 second timer ran down. Samsung told me to contact Koodo to get MMS activated. Is this true?
Photo of Dan Nicholson

Dan Nicholson

  • 464 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Possibly, Dan, if you have requested a data block in the past.... otherwise it might be that your APN settings are incorrect, did you check them?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,992 Points 100k badge 2x thumb
if there was a data block you would be directed to koodomobile.com/bb, a site that doesn't exist. Since you weren't, I'd say there is no block. try sending yourself a picture message with the data on. If that works you may need to ask the original sender to resend the image.
Photo of Dan Nicholson

Dan Nicholson

  • 464 Points 250 badge 2x thumb
I just had someone else send me a picture and it worked fine. This one was 163 kb and the other one that didn't go through was 708 kb. So the Samsung rep was wrong. I know that I've received pictures before. She mentioned something about an MMS limit of 300 kb. All in all it was a very confusing chat session, and I got the distinct impression that she was trying to blame Koodo. Well, I may have been born at night, but it wasn't last night!

This conversation is no longer open for comments or replies.