Just switched to koodo. I was charged different amount than it shows on invoice. Which one is correct?

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Hi there, I just switched and ported my number to koodo prepaid service few hours ago. I chose $15 base plan + $25 talk booster. I was charged $40+tax($45.20 total). However the paper + the email I received lists
"Unlimited Messaging (Text and Picture) $15.00
Activation Bonus -$20.00
Boosters: Talk Booster 500 $25.00
Pre-Tax Total: $20.00
Tax: $0.00
Total Services Purchased: $20.00"
Do I need to call customer service to get the activation bonus, or go back to the store and tell them about this?
Thanks in advance.
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osuman

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Posted 3 years ago

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Dennis, Mobile Master

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How did you know you were charged $40?
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osuman

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yes, it shows "Activation Bonus: $20" under Credit (Top-ups)
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Sophia, Mobile Master

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Ok sorry just looked at my account - what I meant to ask is what does it show behind "Balance"? In your self service Overview page :)
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osuman

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balance shows 0
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Sophia, Mobile Master

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Ahhh that doesn't sound right then osuman and I would indeed call Koodo :) (*611)
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osuman

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alright, I will, thanks

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