Just started with a Koodo plan..... saying I have an $80 bill already

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  • Updated 1 year ago
Have only had Koodo for a couple days and it's saying I owe them $80.... how is that possible
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Posted 1 year ago

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Chadwick, Mobile Master

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It's likely pro rated. Here's a link that has a video talking about your first bill with Koodo.


http://help.koodomobile.com/help-vide...
(Edited)
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David, Mobile Master

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Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. http://help.koodomobile.com/my-bill/charges-explained

Then go to "charges on my first bill"