just received new phone but not yet activated, whats going on??

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  • Updated 6 months ago
Hi, i just received my phone through online ordering but have not received any emails about activation, account number, and phone number. Been trying to contact customer service for almost 2 hours now! what going on? I guess my new phone will be sitting here idling for couple days until something gets sorted out.
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Banouksa Vongxay

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Posted 6 months ago

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Ranjan, Official Rep

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Hi Banouksa - it looks like the team that processed the shipment was quicker than the folks that are activating the new accounts. I'll flag this and your line should be activated by tomorrow. Thanks for your patience. 
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Banouksa Vongxay

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Thank you Ranjan for the quick reply and hopefully it gets activated by tomorrow.!