Just received an email telling me I had changed my plan yesterday. But I never logged in or spoke to anyone about changing my plan.

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  • Updated 3 years ago
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The email told me I upgraded my data plan, and a few other add-ons. The cost is also higher than what I'm paying now. I don't even use all the data I currently have (750mgs), there is no way I'm going to use the 1.5 gigs, I "supposedly" added.
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Ranada Nickerson

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Posted 3 years ago

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Chad Burr, Mobile Master

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Can you copy / paste the email here including who it came from but not including your email.

Also don't click any links or sign into anything it brings you too if you did click a link.
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Ranada Nickerson

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On Tuesday, June 16, 2015, wrote:
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> Account #: ****425
> Reference #: 74444630
> Phone #: *** - *** - 0464
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> You’ve recently changed your Koodo services.
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> On June 16, 2015, you changed the following service(s):
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> Added*Removed
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> CAN Data 1.25GB UL min $60
> Price per month:$60.00
> Service effective on: July 12, 2015
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> Data 1.25GB
> Service effective on: July 12, 2015
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> Additional data $5/250MB
> Service effective on: July 12, 2015
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> Unlimited SMS and MMS
> Service effective on: July 12, 2015
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> 911 Government Fee
> Service effective on: July 12, 2015
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> CAN Data 750MB 750 min $50
> Price per month:$50.00
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> Additional data $5/100MB
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> Unlimited SMS and MMS
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> 5pm Evenings & Weekends
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> 911 Government Fee
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> Data 500MB
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> Data 250MB
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> *Taxes where applicable
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> For more information on the services on your account, visit koodomobile.com.
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> After making changes to your plan or add-ons, your next bill will include the following charges: your regular monthly service, additional usage, a one-time partial/prorated charge and/or credit from July 12, 2015 to the end of your bill cycle on July 11, 2015. Learn more about the charges on your bill by visiting our Proration FAQ page.
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> To view your plan and add-ons, log into koodomobile.com/selfserve and click on “Plans & Add-ons”. If you have any questions or need more information, check out help.koodomobile.com or visit the Koodo Community at community.koodomobile.com.
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> All the best,
> The Koodo Team
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> We respect your privacy and will not provide your personal information to other parties without your consent.
> Please do not reply to this email address as it is not monitored.
> Privacy statement | Contact Us | koodomobile.com
> © 2015 Koodo. All rights reserved.
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Chad Burr, Mobile Master

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It appears legit, if you didn't make this change and no one else has access to make changes to your account then I recommend you call Koodo via *612 from your phone and speak to a rep (it's free). And also be sure to change your self serve password.
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Ranada Nickerson

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Thanks, I'll do that
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Ranada Nickerson

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The $50 plan is what I currently have, with the 750MB. Really don't need the 1.25GB with additional 250MB, or unlimited phone minutes.
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Ranada Nickerson

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I didn't click the links. But I did check my account later, and I haven't seen anything yet about a change to my plan. (although the email states this "new plan" will begin next month).
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Chad Burr, Mobile Master

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For sure call Koodo and change password

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