Just got back from US with phone on airplane mode. Now it doesn't work unless on wifi??

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  • Updated 1 year ago
Just got back from a 7 day trip to the US where my phone was on airplane mode with only wifi enabled the entire trip. Now that I am back and my phone has reconnected to koodo's network, it will not send texts or make calls or use data. I can still only send iMessages over wifi. Please help.
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Laura Harvey

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Posted 1 year ago

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Robert, Mobile Master

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Hello Laura,

Have you tried restarting the phone? Do you have service or it says "No Service" in the upper left corner?
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Laura Harvey

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It says Koodo. It also says LTE but won't connect unless on wifi. Yes I have restarted. It's super bizarre.
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David, Mobile Master

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Let's try a few things:

1) Shut off the phone, and remove & replace the SIM card. See if that fixes things.

2) Press the restart button combination. Simultaneously press and hold the following two button combination:
  • Non-3D Touch (iPhone 3 through 6): Power button + home button
  • 3D Touch (iPhone 6S through current): Power button + volume-down button
Let us know if either works!
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Dennis, Mobile Master

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Try Settings>Reset>Reset Network Settings

Note that any save wifi passwords will be lost
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David, Mobile Master

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Settings > General > Reset>Reset Network Settings

(For those like me, who get easily lost)