Just got ALL40 add-on, but self serve page I don't see Air time 50mins. I do see data 50 MB and text 50

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  • Updated 12 months ago
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I just added the ALL40 add-on by texting ALL40 to 7626, but in self serve page I don't see Air time 50mins. I do see data 50 MB and text 50. Do I have International air time?
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Mayumi Onishi

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Posted 12 months ago

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Robert, Mobile Master

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I'm sure you do. It just doesn't show yet on your self-serve. Or it's a bug and it doesn't show at all. But I wouldn'T worry about it because you definitely have them.
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Allan, Mobile Master

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It can take 15min for an add-on to be fully applied and appear on self serve
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Mayumi Onishi

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Thanks for quick reply back. I also noticed that I don't have $0 Pay-Per-Use Intl Long Distance for my daughter one. She is now in Japan and I've been calling her but she doesn't answer nor get to voicemail. Is it because she doesn't have $0 Pay-Per-Use Intl Long Distance?
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Chad Burr, Mobile Master

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Yes. Add it if you can.
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Mayumi Onishi

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How can she add $0 Pay-Per-Use Intl Long Distance?
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Bernard, Official Rep

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@ Mayumi, both of the lines with the roaming add-on now have all the features ($0 Pay-Per-Use Intl Long Distance as well) so you are set to go. 
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Mayumi Onishi

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o.k. thanks, much appreciate your quick responce.    I'll have my daughter to call me after proceeding the following steps.

1. power off the cell
2. take out SIM
3. put SIM back in
4. power on the cell

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