Just converted my BB Q10 to Koodo last week. But I'm now seeing 3G only & SIM Card is not Compatible.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Can't say much more than the title of this question.  I switched my unlocked BB Q10 from Roger's to Koodo last week.  I'm supposed to have a data connection but this morning I noticed that the phone tells me that it is restricted to 3g only.

When I try to turn on the Data Services I see a message that "The SIM card is not compatible"

I am connected to the Koodo network and my existing phone # was ported correctly so that part is working.

Thanks
Photo of Dave Dobson

Dave Dobson

  • 110 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
Is the network slection mode set to auto and network technology umts/LTE? You could give BBVE a go and run the sim card tests to see what it says.
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
Can we assume that the q10 was bought vja Rogers?
Photo of Dave Dobson

Dave Dobson

  • 110 Points 100 badge 2x thumb
Yes to both questions.  Network selection mode is auto.  Technology is LTE/HSPA+/UMTS/GSM and indeed the Q10 was purchased through Rogers.

I haven't heard of BBVE so will look it up and see what happens there.
Photo of Dave Dobson

Dave Dobson

  • 110 Points 100 badge 2x thumb
Just tried BBVE.  No problems found with the SIM card.
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
So it should be fully compatible then. Interesting. You also never had data issues before?

Blackberry Virtual Expert is a diagnostics suite that BB has in the app world. Give the network and connectivity suite of tests a go to see if they find anything.
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
Have you already done a battery pull? And cycle mobile netowrk connection? Does wi-fi work fine with data?
Photo of Dave Dobson

Dave Dobson

  • 110 Points 100 badge 2x thumb
I'm betting it is actually an incorrect SIM card.  No network data issues while I was with Rogers.  No problems with WIFI then or now.

I'll try the power down / restart and see what happens.
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
That would be my educated guess, that it's a wrong or corrupted sim card in some way.
Photo of Dave Dobson

Dave Dobson

  • 110 Points 100 badge 2x thumb
Looks like you got it Goran.  Thanks.  I must admit that I wouldn't have expected a simple power down restart to pick up a different mode on the network.

Data connection works fine now.
Photo of Goran

Goran, Mobile Master

  • 90,426 Points 50k badge 2x thumb
I'm glad that it worked out! 7 times out of 10 a restart or recycle of some function will fix the problem.

This conversation is no longer open for comments or replies.