Just activated,want to upgrade from $15. to $50 plan don't want to lose original $15, haven't used phone yet????

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  • Updated 3 years ago
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Prepaid Plan
Just activated phone on $15 but want to change to $50. how do I do this without losing my $15.00 I haven't used the phone yet??
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Susan Chapple

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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You'll have to contact customer service and explain the situation and they should be able to get you on the correct baseplan.
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*611 from your Koodo phone. There will be a message saying you'll get charged $5 for the call but you won't actually be charged it for this issue.