Thank you John for the best experience with a cell phone provider EVER! You were so patient and professional. It is not often that I get exceptional service from someone that not only cares about the customer, but searches for the best plan possible. I have to tell you, I was in another cable service company office and before I left, I actually cancelled the service! I felt completely taken care of and didn't feel as if I was another number. You took the time and you never let me get frustrated or paniced as I faced a bill that I was completely uneducated with. I can't thank you enough for such a great customer/provider experience. I will recommend all Koodo services for ever because of you!